Frequently Asked Questions and Appointment Process

  • We do not take health insurance for visits, but you can use it for any medications, imaging, and labs!

    Our goal is by not working directly with insurance companies for visits, we can offer you greater freedom and individuality in your care. This approach allows us to spend more time with you and prioritize what you truly need, rather than what an insurance policy may dictate.

    If you have an HSA or FSA, we encourage you to check with your provider to see if these funds can be used for your care.

    We are committed to making the process as smooth and accessible as possible, so you can focus on receiving the care that’s right for you.

  • Absolutely!! We’ll always provide you with an invoice for services.

    You can pay for your appointment with your FSA/HSA funds.

    Labs, imaging, and prescriptions are typically approved expenses for your FSA/HSA. We recommend you check with your benefits provider to be sure.

  • How to Schedule Your Visit:

    1. When you’re ready to book an appointment, you can choose your appointment date/time by clicking the “Schedule a Visit” button. If you have any questions, feel free to call us at 386-243-0444 or email at kami@seaside-med.com.

    2. After you book, you will receive an email from Optimantra, our electronic health record (EHR). Sometimes Optimantra emails go to spam, so please check there if you didn’t received anything afer booking. Then, complete the Intake Form and sign consents provided in the Optimantra email.

    3. On the day of your appointment, we’ll meet via telemedicine through our secure, HIPAA-compliant platform. You will receive a link in the initial email you receive from Optimantra after booking, but if you need us to resend, we’re happy to do so!

    4. Labs and Imaging: If labs and/or imaging are needed, we will coordinate with you to schedule them at a nearby center.

    5. Receive Results and Follow-up Telemedicine Appointment: Once your results are available, we’ll schedule a follow-up consultation via telemedicine to review them and discuss next steps.

    6. Simple Sick Visits: If you are an established patient and need to be seen for a sick visit, simply schedule your appointment, and we’ll get in touch with you as soon as possible.

    • We have a lot of options when it comes to labs and imaging!

    • Rupa Health (Cash Pay Labs at Labcorp):

      • If you choose Rupa Health, your labs will be ordered through Labcorp, and you will pay through Rupa at a discounted rate.

      • You'll schedule a time and date for your lab draw at a nearby Labcorp location.

      • Rupa will provide the exact cash price before ordering. There are no surprise bills!

      • Rupa accepts HSA and FSA cards for payment.

    • Fullscript (Cash Pay Labs at Quest):

      • If you choose Fullscript, your labs will be ordered through Quest, and you will pay through Fullscript at a discounted rate.

      • You’ll schedule a time and date for your lab draw at a nearby Quest location.

      • Fullscript will provide the exact cash price before ordering. There are no surprise bills!

    • Insurance Option:

      • If you prefer to use your health insurance, labs can be ordered through Quest, Labcorp, or a lab of your choice. If ordered through Quest, a quote using your insurance can usually be provided. Occasionally, insurance companies do not allow quotes, but this is rare.

      • If you don’t use Quest where a quote can be provided, please be aware insurance may not cover the labs we order, so it’s important to check with your insurer beforehand to avoid unexpected costs.

    • Imaging Services:

      • For imaging, we can order through your insurance or work with an imaging center offering low-cost, cash-pay options.